Job Description
Launch your IT career in paradise! Honolulu Tech Solutions is seeking motivated IT Support Trainees to join our dynamic team in Honolulu. This is your chance to gain hands-on experience in a supportive environment while serving Hawaii's vibrant tech community. No prior experience required – we provide comprehensive training and mentorship to help you excel. Start tomorrow and build a future in technology with competitive pay, benefits, and growth opportunities. Apply today and transform your passion for problem-solving into a rewarding career!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system troubleshooting, installations, and configurations
- Document support tickets and maintain accurate service records
- Collaborate with senior technicians to resolve complex IT problems
- Conduct periodic system maintenance and updates
- Train users on new technologies and best practices
- Support cybersecurity protocols and data protection initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Strong problem-solving and communication skills
- Customer service experience or aptitude
- Ability to work independently and in a team
- Quick learner with adaptability to new technologies
- Valid Hawaii driver's license (for potential on-site visits)