Job Description
Launch your IT career with TechNova Solutions in Seattle! We're seeking motivated IT Support Trainees to join our dynamic team. This full-time role includes comprehensive training, mentorship from industry experts, and a competitive $5,000 sign-on bonus. Perfect for recent graduates or career changers, you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Join us at the heart of Seattle's tech hub and build a future-proof career path with growth opportunities to senior roles.
Responsibilities
- Provide Tier 1 technical support for employees across hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, solutions, and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Assist with security protocols and compliance initiatives
- Participate in on-call rotation for critical system support
- Train users on new technologies and system updates
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/Linux operating systems and networking concepts
- Excellent troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation