Job Description
Launch your IT career in Baton Rouge with our premier IT Support Trainee program! We're seeking motivated individuals to join our dynamic team and receive comprehensive training in network administration, hardware troubleshooting, and cybersecurity protocols. This full-time position includes a $5,000 sign-on bonus and opportunities for rapid advancement into specialized tech roles. Our state-of-the-art facility offers mentorship from certified professionals and hands-on experience with cutting-edge systems. Join us to build foundational skills while supporting critical business operations across diverse industries.
Responsibilities
- Provide Tier 1 technical support for desktop hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripheral devices
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and implement security best practices
- Train end-users on new technologies and company IT policies
- Participate in after-hours rotational support coverage
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer service aptitude
- Ability to lift 30 lbs and work in varied physical environments
- Proficiency with Microsoft Office 365 and Google Workspace
- Valid driver's license and reliable transportation
- Passion for continuous learning in emerging technologies
- Ability to obtain required security clearances