Job Description
Join our dynamic team in Pittsburgh as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. This direct hire role offers competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment. If you're passionate about solving technical challenges and providing outstanding customer service, apply today to become an integral part of our IT support family.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve user problems efficiently with strong troubleshooting methodologies
- Document all support tickets and solutions in our ticketing system (ServiceNow)
- Collaborate with senior IT staff on complex escalations and system improvements
- Conduct user training sessions on new technologies and best practices
- Monitor system health and perform routine maintenance tasks
- Assist with IT asset management and inventory updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on help desk support experience
- Strong proficiency with Windows OS, Microsoft Office 365, and Active Directory
- Excellent communication skills and customer service aptitude
- CompTIA A+ or similar certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work flexible hours including occasional on-call duties
- Basic networking knowledge (TCP/IP, DNS, DHCP)