Job Description
Join our dynamic IT team at TechSolve Solutions as a Help Desk Support Specialist with flexible scheduling options. We're seeking a tech-savvy problem-solver to provide exceptional remote and on-site technical support to our Madison-based clients. Enjoy work-life balance with customizable hours while advancing your career in a collaborative environment.
Why Choose TechSolve?
• Competitive hourly rates with performance bonuses
• Comprehensive training on cutting-edge technologies
• Career advancement into cybersecurity or systems administration
• Modern downtown office with free parking
• Health benefits for part-time employees (20+ hrs/week)
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to 150+ enterprise clients
- Manage ticket lifecycle via ServiceNow with SLA adherence
- Document solutions in knowledge base with clear technical writing
- Deploy and configure network equipment (routers, switches, VPN)
- Collaborate with Tier 2 engineers on complex infrastructure issues
- Conduct quarterly cybersecurity awareness training for clients
Qualifications
- 2+ years in IT help desk or desktop support role
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Office 365, and cloud platforms
- Experience with ticketing systems (ServiceNow preferred)
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability including occasional weekend/evening shifts
- Valid Wisconsin driver's license for on-site support