Job Description
Join our award-winning IT team as an IT Support Trainee in Colorado Springs! We're seeking motivated tech enthusiasts ready to launch their careers in a dynamic environment. With comprehensive training, mentorship from industry experts, and a competitive $2,500 sign-on bonus, this is your opportunity to grow into a full-fledged IT professional while supporting cutting-edge systems for our Fortune 500 clients.
Why TechForce Solutions? We invest in our people through:
- 3-month structured training program covering cloud infrastructure, cybersecurity, and helpdesk operations
- Clear career progression path to Senior IT Support Specialist
- Tuition reimbursement for industry certifications (CompTIA, Microsoft)
- Modern hybrid work schedule with flexible hours
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Install, configure, and troubleshoot Windows/macOS endpoints and peripherals
- Document all incidents, resolutions, and asset configurations in ServiceNowCollaborate with senior engineers on network infrastructure projects
- Participate in cybersecurity awareness initiatives for 500+ employees
- Deploy and manage cloud-based applications (O365, Azure AD)
- Conduct hardware/software audits and preventative maintenance
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows 10/11 and macOS troubleshooting
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in varied environments (office/server room)
- Valid driver's license and reliable transportation
- Pass background check and pre-employment drug screen
- Must be authorized to work in the US without sponsorship