Job Description
Launch your IT career with our premier IT Support Trainee program in Colorado Springs! We're seeking motivated individuals to join our dynamic team and receive hands-on training in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy a competitive salary, comprehensive benefits package, and a $5,000 sign-on bonus upon completion of training. Work in a collaborative environment with industry experts dedicated to your professional growth.
Why join us?
• Mentorship from senior engineers
• Industry-recognized certification opportunities
• Career advancement pathways
• Modern tech stack and resources
• Inclusive, innovative workplace culture
Responsibilities
- Install, configure, and maintain hardware/software systems
- Provide tier-1 technical support to end-users via phone, email, and chat
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cybersecurity awareness training and protocols
- Assist with network monitoring and performance optimization
- Contribute to IT documentation and knowledge base articles
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of operating systems (Windows/Linux)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid Colorado driver's license (if field support required)