Job Description
Are you ready to launch a lucrative career in technology?
Apex Tech Solutions is seeking a motivated and ambitious IT Support Trainee to join our dynamic team in the heart of Seattle. We offer top-tier mentorship, competitive compensation, and a clear, accelerated path to becoming a Senior Systems Administrator.
In this role, you will gain hands-on experience with enterprise-level infrastructure while providing exceptional service to our clients. If you have a passion for problem-solving and a desire to work in a high-paying tech environment, we want to meet you.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person, ensuring rapid issue resolution.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Manage and maintain IT asset inventory and software licensing records.
- Document technical issues, solutions, and resolutions in the ticketing system (ServiceNow/Zendesk).
- Collaborate with senior IT staff to learn best practices in network security and cloud infrastructure.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, Information Technology, or related field is a plus.
- Familiarity with Microsoft Windows, macOS, and basic networking concepts (TCP/IP, DNS).
- Strong problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills with a customer-service oriented mindset.
- Ability to work independently as well as part of a collaborative team in a fast-paced environment.
- Willingness to obtain relevant IT certifications (CompTIA A+, Network+) with company sponsorship.