Job Description
Join TechNexus Solutions as an IT Support Trainee and kickstart your career in technology! Our remote-friendly program combines hands-on training with real-world experience to build your expertise in enterprise IT environments. You'll work alongside certified professionals to master essential support systems while enjoying the flexibility of remote work. This accelerated 6-month program includes mentorship, certification prep, and a clear path to full-time employment. Perfect for career-changers and recent graduates seeking to enter the thriving Louisville tech scene.
Responsibilities
- Provide Tier 1 technical support via remote channels for enterprise hardware/software systems
- Diagnose and resolve network connectivity issues, printer malfunctions, and application errors
- Document troubleshooting processes and create knowledge base articles
- Collaborate with senior engineers on complex system outages and security incidents
- Participate in cross-functional IT projects including cloud migrations and system upgrades
- Maintain accurate inventory of IT assets and assist with lifecycle management
- Complete weekly training modules covering Windows Server, Active Directory, and cybersecurity fundamentals
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows 10/11 operating systems and Microsoft Office 365
- Strong customer service skills with ability to communicate technical concepts clearly
- Self-motivated learner comfortable with remote collaboration tools (Zoom, Slack)
- Ability to troubleshoot hardware issues and perform basic component replacements
- Valid driver's license for occasional on-site equipment pickups in Louisville