Job Description
Are you ready to kickstart your career in Information Technology? Apex Technologies is seeking a motivated and eager IT Support Trainee to join our dynamic team in Plano, TX. In this role, you will receive hands-on training, mentorship from industry experts, and the opportunity to grow into a critical support role within our organization.
As a Trainee, you will not just be learning; you will be contributing to real-world IT solutions that keep our business running smoothly. We offer a comprehensive training program designed to fast-track your development in network administration, hardware troubleshooting, and customer service excellence.
Why Join Us?
• Mentorship-Driven: Work directly with senior engineers and IT specialists.
• Career Growth: Clear path from Trainee to Junior/Senior Support Specialist.
• Modern Environment: Work with cutting-edge technology and agile methodologies.
Don't miss this chance to launch your IT career in the heart of the Dallas-Fort Worth tech corridor. Apply today and become part of our success story!
Responsibilities
- Provide Tier 1 Technical Support: Assist end-users with hardware and software issues via phone, email, and in-person support.
- Desktop Management: Install, configure, and deploy workstations, printers, and mobile devices.
- Ticket Management: Log and track incoming support requests in our ticketing system (e.g., ServiceNow or Jira).
- Network Troubleshooting: Assist in diagnosing and resolving basic network connectivity issues and Wi-Fi problems.
- User Training: Conduct basic training sessions for new employees on company policies and software tools.
- Hardware Maintenance: Perform routine maintenance on laptops, servers, and peripherals.
- Asset Management: Help maintain inventory records for all IT assets within the office.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in Computer Science, Information Technology, or related field preferred.
- Technical Skills: Basic understanding of Windows operating systems (10/11) and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Strong analytical skills with the ability to troubleshoot technical problems logically.
- Availability: Ability to work full-time, including occasional evenings or weekends during critical system updates.
- Soft Skills: Eagerness to learn, adaptability, and a proactive attitude toward new challenges.