Job Description
Nexus IT Solutions is thrilled to announce an exciting opportunity for a motivated IT Support Trainee to join our dynamic team in Omaha, Nebraska. We believe that talent is universal, but opportunity is not. That is why we offer a comprehensive paid training program designed to take you from beginner to certified IT professional. If you are looking for a career with a clear path to growth, competitive pay, and a supportive environment, this is your chance to shine.
As a Trainee, you will be immersed in a fast-paced technical environment, receiving mentorship from senior engineers and gaining hands-on experience with the latest technologies. We are not just looking for someone who wants a job; we are looking for someone who wants a career. Join us and build the future of IT support with us.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and ticketing systems (e.g., Jira, Zendesk).
- Install, configure, and troubleshoot hardware peripherals, printers, and operating systems.
- Manage and maintain active directory and user accounts.
- Conduct on-site and remote diagnostics to resolve network connectivity issues and hardware failures.
- Document all technical issues and resolutions in our knowledge base to improve efficiency.
- Collaborate with senior IT staff to implement software updates, security patches, and system backups.
- Conduct basic training sessions for new employee onboarding regarding office technology.
Qualifications
- High School Diploma or GED required; Associate degree in IT or Computer Science is a plus.
- Basic understanding of computer hardware, software, and operating systems (Windows, macOS, Linux).
- Strong problem-solving skills and the ability to troubleshoot technical issues under pressure.
- Excellent written and verbal communication skills.
- A reliable computer and high-speed internet connection at home (for remote training components).
- Willingness to obtain industry-recognized certifications (we will support this financially).
- A proactive attitude and a genuine desire to learn and grow in the tech industry.