Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Indianapolis. This immersive 6-month program combines hands-on training with mentorship from industry experts, preparing you for a permanent role in our fast-growing tech environment. Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth in one of America's most innovative tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with user account management and system access requests
- Document incidents, resolutions, and standard operating procedures
- Participate in cross-departmental IT projects and initiatives
- Collaborate with senior technicians to troubleshoot complex problems
- Conduct routine system maintenance and security updates
- Support office equipment setup and configuration
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license and reliable transportation