Job Description
Join our elite IT Support Trainee program and launch your tech career in Memphis! We provide comprehensive paid training to transform passionate individuals into certified IT professionals. No prior experience required – just ambition and drive. Our 12-week intensive program covers network troubleshooting, system administration, cybersecurity fundamentals, and customer service excellence. Upon completion, you’ll earn industry-recognized certifications and transition into a full-time IT Support Specialist role with competitive compensation and growth opportunities. Work with cutting-edge technology in a collaborative environment while receiving mentorship from senior engineers. Apply now to start your journey in one of America’s fastest-growing tech hubs!
Responsibilities
- Master IT infrastructure components including servers, networks, and cloud systems
- Provide Tier 1 technical support for hardware/software issues
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Participate in cybersecurity awareness training and best practices
- Deliver exceptional customer service via ticketing systems and chat support
- Complete certification exams during the training program
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Willingness to learn technical concepts and adapt to new technologies
- Ability to work flexible hours including occasional weekends
- Passion for technology and helping others
- Valid driver’s license and reliable transportation