Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Stockton, CA! We're offering a competitive salary plus a $5,000 sign-on bonus for qualified candidates who start before December 31st. You'll be the first point of contact for resolving technical issues across our growing client base, delivering exceptional customer service while maintaining a positive and professional demeanor. This hybrid role combines remote flexibility with on-site collaboration in our modern downtown Stockton office.
We provide comprehensive training, career development opportunities, and a collaborative work environment where your technical skills and problem-solving abilities will truly make an impact. If you're passionate about technology and helping others succeed, apply today to start your rewarding career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Create and maintain detailed documentation of support tickets and solutions
- Collaborate with network and security teams on complex technical escalations
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Contribute to IT service improvement initiatives
Qualifications
- 2+ years of technical support experience in a help desk environment
- Proficiency with Windows OS, Microsoft Office 365, and mobile devices
- Strong troubleshooting skills for network connectivity and application issues
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work independently and prioritize tasks effectively
- Valid California driver's license required for occasional site visits