Job Description
Launch your IT career with our comprehensive paid training program in Lexington, KY! We're seeking motivated individuals to join our IT Support team and gain hands-on experience in a dynamic environment. No prior experience required – we provide all the training you need to succeed. Enjoy competitive pay, mentorship from industry experts, and a clear path to advancement. Join us and build the foundation for a rewarding technology career in the heart of Kentucky.
Responsibilities
- Provide tier-1 technical support to internal and external users via phone, email, and chat
- Diagnose and resolve hardware/software issues including desktops, laptops, and peripherals
- Install, configure, and maintain operating systems and productivity software
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior IT staff on network infrastructure projects
- Participate in ongoing training modules to develop technical skills
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent required; college degree preferred
- Basic computer literacy and familiarity with Windows/macOS environments
- Strong problem-solving abilities and customer service mindset
- Ability to learn technical concepts quickly through structured training
- Excellent written and verbal communication skills
- Must pass background check and drug screening
- Valid driver's license and reliable transportation
- Willingness to work flexible hours including occasional evenings