Job Description
Launch your IT career with Baltimore Tech Solutions' comprehensive paid training program! We're seeking motivated individuals passionate about technology to join our IT Support team as Trainees. No prior experience required – we provide hands-on training in networking, security, and system administration while offering competitive compensation and growth opportunities. Work alongside industry experts in a collaborative environment, gain certifications (CompTIA A+, Network+), and build a foundation for long-term success in the tech industry. Enjoy benefits including health insurance, paid time off, and tuition reimbursement. Transform your passion for technology into a rewarding career today!
Responsibilities
- Participate in structured paid training covering hardware/software troubleshooting, network fundamentals, and cybersecurity protocols
- Provide tier-1 desktop support to internal staff including OS installation, peripheral setup, and basic diagnostics
- Document technical issues and solutions using IT service management tools (e.g., ServiceNow)
- Assist with server monitoring, patch management, and backup verification under supervision
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Develop customer service skills through direct user interaction and ticket resolution
- Complete certification milestones during the 6-month training period
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with willingness to learn technical systems
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Reliable transportation to downtown Baltimore office
- Passion for technology and continuous learning