Job Description
Are you looking to launch a successful career in Information Technology without prior experience? Apex Tech Solutions is currently seeking a motivated IT Support Trainee to join our dynamic team in Glendale, AZ.
We specialize in providing comprehensive, paid training programs designed to take you from beginner to certified IT professional. If you have a passion for technology and a strong desire to learn, this is your chance to build a future-proof career.
As a Trainee, you will work alongside experienced technicians to resolve complex technical issues, gaining hands-on experience in a real-world corporate environment.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Assist with the deployment and maintenance of desktop environments and peripherals.
- Maintain accurate documentation of technical issues and resolutions.
- Collaborate with senior IT staff to implement system updates and security patches.
Qualifications
- High school diploma or GED (Bachelor’s degree in Computer Science or related field is a plus).
- Basic computer literacy and understanding of operating systems (Windows/macOS).
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a fast-paced team environment.