Job Description
Launch your IT career in Orlando with our comprehensive IT Support Trainee program! We're seeking motivated individuals to join our dynamic team, offering a competitive salary plus a $5,000 sign-on bonus to kickstart your journey. This full-time position combines hands-on training with real-world experience in network administration, hardware troubleshooting, and customer support. Enjoy benefits including health insurance, 401(k) matching, and paid certifications. Grow with us as we expand our tech infrastructure in the heart of Florida's tech hub!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ workstations
- Assist with network configuration, security protocols, and system monitoring
- Document incident reports and maintain knowledge base articles
- Collaborate with senior engineers on complex troubleshooting projects
- Conduct user training sessions for new software implementations
- Participate in IT asset management lifecycle processes
- Support office AV equipment and video conferencing systems
Qualifications
- High school diploma/GED required; Associate's degree in IT preferred
- Basic understanding of Windows OS, networking fundamentals, and security concepts
- Customer service experience with excellent problem-solving abilities
- CompTIA A+ or similar certification is a plus
- Ability to lift 30 lbs and work in rack environments
- Valid driver's license for occasional off-site support
- Strong written/verbal communication skills
- Willingness to obtain required certifications within 6 months