Job Description
Are you ready to launch your career in Information Technology? Apex Digital Systems is seeking a driven and detail-oriented IT Support Trainee to join our expanding team in Oakland, CA.
We believe in investing in talent. As a Trainee, you will not just be learning; you will be contributing immediately. Our structured mentorship program provides the perfect launchpad for aspiring IT professionals, offering hands-on experience with enterprise infrastructure and cloud technologies.
What You Will Do:
- Provide exceptional first-level technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and troubleshoot operating systems, printers, and peripherals.
- Manage and prioritize IT support tickets using our helpdesk ticketing system.
- Assist in the deployment of new workstations and the migration to cloud services.
- Conduct routine system maintenance and security patching.
- Document technical procedures and assist in creating user guides.
Who We Are Looking For:
- A Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
- A solid foundation in Windows and basic knowledge of Linux/macOS environments.
- Familiarity with networking concepts, Active Directory, and cloud platforms (AWS/Azure is a plus).
- Strong analytical thinking and the ability to troubleshoot complex problems under pressure.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- A proactive attitude and a genuine passion for continuous learning in the tech space.
Responsibilities
- Provide exceptional first-level technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and troubleshoot operating systems, printers, and peripherals.
- Manage and prioritize IT support tickets using our helpdesk ticketing system.
- Assist in the deployment of new workstations and the migration to cloud services.
- Conduct routine system maintenance and security patching.
- Document technical procedures and assist in creating user guides.
Qualifications
- A Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
- A solid foundation in Windows and basic knowledge of Linux/macOS environments.
- Familiarity with networking concepts, Active Directory, and cloud platforms (AWS/Azure is a plus).
- Strong analytical thinking and the ability to troubleshoot complex problems under pressure.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- A proactive attitude and a genuine passion for continuous learning in the tech space.