Job Description
Join our dynamic IT team as a Trainee and gain hands-on experience in a flexible, growth-oriented environment. We're seeking motivated individuals to learn enterprise-level IT support while accommodating your schedule. Perfect for students or career changers seeking real-world exposure to network administration, helpdesk operations, and cybersecurity fundamentals.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Assist with network connectivity, VPN setup, and peripheral troubleshooting
- Document ticket resolutions using ServiceNow and ITSM best practices
- Support end-user training for Microsoft 365 and cloud applications
- Participate in system upgrades and patch management cycles
- Collaborate with senior engineers on infrastructure projects
Qualifications
- High school diploma or equivalent; pursuing IT certification (A+, Network+) preferred
- Basic understanding of TCP/IP, DNS, and Active Directory
- Customer service mindset with strong communication skills
- Ability to work independently with flexible scheduling
- Valid driver's license and reliable transportation
- Pass background check and pre-employment drug screen