Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! We're seeking motivated individuals ready to start immediately in Madison, WI. No prior experience needed – we provide comprehensive training to transform you into a skilled IT Support Specialist. Enjoy competitive pay, growth opportunities, and a collaborative environment where your passion for problem-solving thrives.
Responsibilities
- Provide frontline technical support via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain knowledge base articles
- Assist with network security protocols and access management
- Collaborate with senior engineers on complex system issues
- Participate in continuous training and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong communication and customer service skills
- Ability to work flexible hours including weekends if needed
- Eagerness to learn and pursue technical certifications
- Valid driver's license and reliable transportation