Job Description
Join our dynamic Fort Wayne team as a Help Desk Support Specialist where we provide all necessary equipment to excel! As a key member of our IT department, you'll be the first point of contact for technical assistance, ensuring seamless operations across our organization. We offer competitive compensation, comprehensive benefits, and a collaborative environment focused on professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, laptops, and peripherals
- Provide remote and in-person technical support to employees via phone, email, and ticketing systems
- Deploy and configure company-provided equipment including workstations, monitors, and peripherals
- Document all incidents, resolutions, and asset management activities in ITSM tools
- Collaborate with network and security teams on escalated technical issues
- Conduct employee training on new equipment and software deployments
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office 365, and network troubleshooting
- Strong problem-solving skills with ability to diagnose complex technical issues
- Excellent communication skills and customer service orientation
- CompTIA A+ or similar certification preferred