Job Description
Are you looking to kickstart your career in the booming tech industry? TechHorizon Solutions is looking for ambitious individuals to join our team as IT Support Trainees.
We believe that great IT support starts with great training. That’s why we offer a comprehensive mentorship program designed to take you from a beginner to a certified professional. If you have a passion for technology, a hunger to learn, and a desire to help others, we want to hear from you.
Why Join Us?
- Career Growth: Clear path to becoming a Senior IT Support Specialist or Network Administrator.
- No Experience Required: We provide full paid training on the latest technologies.
- Modern Environment: Work with cutting-edge hardware and software in a collaborative office.
- Competitive Compensation: Salary plus performance bonuses.
Responsibilities
- Assist in providing Tier 1 technical support to employees via phone, email, and ticketing systems.
- Set up and configure new workstations, ensuring they are fully operational and secure.
- Perform regular maintenance on company hardware and software to prevent downtime.
- Troubleshoot basic network connectivity issues and printer malfunctions.
- Document technical issues and resolutions in the company knowledge base.
- Collaborate with senior IT staff to learn best practices for system administration.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or IT is a plus but not mandatory).
- Basic computer literacy (Windows and macOS experience is highly preferred).
- Strong customer service orientation and the ability to explain technical concepts to non-technical users.
- Excellent problem-solving skills and a proactive attitude toward learning new technologies.
- Reliable transportation and the ability to work occasional overtime during system upgrades.