Job Description
Are you looking to launch a successful career in Information Technology? Laredo Tech Innovations is now accepting applications for our IT Support Trainee program. This is a unique opportunity for motivated individuals to enter the tech industry with no prior experience required.
We believe in training our own talent. As a Trainee, you will work alongside our expert team to gain hands-on experience in help desk support, network maintenance, and system administration. If you are eager to learn and ready to grow, we want to hear from you.
What You Will Gain:
- Comprehensive technical training from industry veterans.
- A clear career progression path to IT Specialist roles.
- Networking opportunities within the growing Laredo tech sector.
- A supportive and collaborative work environment.
Responsibilities
- Assist senior IT technicians with diagnosing and resolving hardware and software issues for internal clients.
- Set up and configure new employee workstations, including installing operating systems and peripherals.
- Respond to help desk tickets and user inquiries via email or phone in a professional and timely manner.
- Perform routine maintenance on office equipment, printers, and network devices.
- Maintain accurate and up-to-date records of technical support tickets and software licenses.
- Participate in weekly training workshops to learn new technologies and troubleshooting protocols.
- Collaborate with the team to identify areas for process improvement in our IT support workflow.
Qualifications
- No prior IT experience is required; we are looking for attitude and aptitude.
- High school diploma or GED equivalent is preferred.
- Basic computer literacy is essential (typing, web navigation, email familiarity).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a team.
- Reliable transportation to the office in Laredo, TX.