Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated individuals with no prior experience to join our comprehensive IT Support Trainee Program. This 6-month paid training initiative combines classroom instruction with hands-on experience in a dynamic tech environment. You'll work alongside senior engineers to master essential IT infrastructure, cybersecurity fundamentals, and customer service excellence. Upon completion, top performers receive full-time placement with competitive benefits and career advancement opportunities. Our Seattle headquarters offers a collaborative culture, mentorship programs, and access to cutting-edge technologies. If you're passionate about technology and eager to grow, this is your perfect starting point!
Responsibilities
- Provide Tier 1 technical support to employees via phone, chat, and ticketing systems
- Assist with hardware setup, software installations, and peripheral troubleshooting
- Document IT processes, incidents, and resolutions using ServiceNow
- Participate in cybersecurity awareness training and implement best practices
- Support network administration tasks including VLAN configuration and firewall monitoring
- Collaborate with cross-functional teams on system upgrades and maintenance
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (college preferred but not required)
- Basic computer literacy with proficiency in Windows OS and Microsoft Office
- Strong problem-solving abilities and logical thinking skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Willingness to learn technical concepts through structured training
- Ability to work collaboratively in a team environment
- Valid driver's license and reliable transportation (occasional site visits)