Job Description
Join TechSolutions Inc., a leading IT services provider, as an IT Support Trainee in Saint Paul, MN! This is your gateway to a thriving tech career with comprehensive training and mentorship. We're seeking passionate individuals eager to build expertise in enterprise systems, cybersecurity, and client support. Enjoy competitive compensation, benefits package, and clear advancement pathways. Work in a collaborative environment where your growth is our priority.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 customer support via phone, email, and remote assistance
- Deploy and configure workstations, printers, and network devices
- Document technical procedures and knowledge base articles
- Assist with cybersecurity protocols and incident response
- Collaborate with senior engineers on complex system integrations
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with OS troubleshooting (Windows 10/11, macOS)
- Strong problem-solving and analytical skills
- Excellent written/verbal communication abilities
- Ability to work independently and in team settings
- Valid driver's license for occasional on-site support