Job Description
Launch your IT career with our comprehensive training program! TechSolutions Inc. is seeking motivated IT Support Trainees in Pittsburgh, PA. No prior experience required – we provide hands-on training to build your expertise in network administration, system troubleshooting, and customer service. Join our dynamic team in Pittsburgh's thriving tech hub and gain real-world experience with industry-leading professionals.
Responsibilities
- Provide frontline technical support for hardware/software issues
- Install, configure, and maintain computer systems and networks
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Monitor system performance and security protocols
- Deliver exceptional customer service via ticketing systems
- Participate in continuous training and certification programs
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work in a fast-paced team environment
- Eagerness to learn new technologies and systems
- Valid Pennsylvania driver's license preferred