Job Description
Launch your IT career in sunny Chandler, AZ! TechSolutions Pro seeks motivated IT Support Trainees with zero experience. Our comprehensive 12-week paid training program transforms beginners into certified professionals. Enjoy modern facilities, mentorship from industry experts, and direct hire opportunities. Join our innovative team serving Fortune 500 clients across the Southwest!
Why Choose Us? • Industry-leading certification sponsorship • Career progression path to senior roles • Hybrid work options post-training • Health/dental/vision benefits • 401(k) with company match • Quarterly team outings
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install/configure desktops, laptops, and peripherals
- Document ticket resolutions in ServiceNow
- Assist with network connectivity troubleshooting
- Participate in weekly skills workshops
- Shadow senior engineers on client deployments
- Adhere to ITIL best practices
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy (Windows/Mac)
- Customer service mindset (phone/email)
- Ability to lift 30lbs (for equipment handling)
- Valid driver's license (for on-site visits)
- Problem-solving aptitude
- Willingness to learn CompTIA A+
- US citizenship (for federal contracts)