Job Description
Join our dynamic IT team in Albuquerque and kickstart your career with an exclusive $2,500 sign-on bonus! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of New Mexico's tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage IT service requests via ticketing systems (e.g., Jira, ServiceNow)
- Provide remote and on-site technical support for 150+ end-users
- Document solutions and maintain knowledge base articles
- Collaborate with network and security teams on complex incidents
- Deploy and configure new workstations and peripherals
- Conduct user training on company software and security protocols
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems and remote support tools
- Ability to lift 30lbs and perform occasional hardware installations