Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! At TechSolutions Inc., we're urgently seeking passionate individuals in San Antonio, TX to provide hands-on technical support while receiving comprehensive training. This full-time role offers mentorship, growth opportunities, and competitive benefits in a fast-paced environment. If you're eager to learn about network administration, system troubleshooting, and customer service excellence, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network setup, configuration, and maintenance
- Document incidents, resolutions, and standard operating procedures
- Train on cybersecurity best practices and data protection protocols
- Collaborate with senior engineers on complex troubleshooting
- Support office equipment setup and user onboarding
- Participate in IT infrastructure upgrade projects
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows OS and networking concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to pursue industry-recognized certifications (CompTIA A+, Network+)
- Valid driver's license and reliable transportation