Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! No prior experience is required – we provide comprehensive training to transform you into a skilled IT professional. Work alongside industry experts in a collaborative environment while supporting cutting-edge systems for our diverse client base. This is your gateway to a rewarding career in Jacksonville's thriving tech scene.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems under mentorship
- Provide first-level user support via phone, email, and ticketing systems
- Document technical issues and resolutions using ITIL best practices
- Assist with network security protocols and system maintenance tasks
- Participate in ongoing training programs to develop technical expertise
- Collaborate with senior technicians to resolve complex technical challenges
Qualifications
- High school diploma or equivalent required; college degree preferred
- Passion for technology and eagerness to learn new skills
- Strong problem-solving and communication abilities
- Basic computer literacy and familiarity with Microsoft Office
- Ability to work in a fast-paced, team-oriented environment
- Valid Florida driver's license required for occasional client site visits