Job Description
Join TechSprint Solutions' award-winning IT Support Trainee Program and launch your career in technology! We're seeking motivated individuals with no prior experience to become future IT professionals through our comprehensive 12-week paid training program. Learn from industry experts while supporting Fortune 500 clients in Manhattan's dynamic tech hub.
Our hybrid program combines classroom instruction with hands-on experience in network administration, cybersecurity fundamentals, and cloud technologies. Upon completion, you'll receive full-time employment with competitive benefits, career advancement opportunities, and mentorship from senior engineers.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop for enterprise clients
- Install, configure, and troubleshoot hardware including workstations, printers, and network devices
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical issues and resolutions using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex infrastructure projects
- Participate in weekly training sessions covering Windows/macOS, networking, and security protocols
- Contribute to knowledge base articles and best practice documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and eagerness to learn complex systems
- Excellent communication and customer service skills
- Basic familiarity with Microsoft Office and internet protocols
- Ability to troubleshoot logical problems methodically
- Valid driver's license and reliable transportation
- US citizenship or permanent residency (required for client site access)
- Ability to lift 30lbs and work in standing/walking positions