Job Description
Launch your IT career in Austin's thriving tech scene! TechSolutions Austin is seeking motivated IT Support Trainees with zero prior experience. Our comprehensive 6-month program combines hands-on training with mentorship from industry experts. You'll gain practical skills in system administration, cybersecurity basics, and client support while earning a competitive salary. Join our collaborative team at the heart of Silicon Hills and transform your passion for technology into a professional career path.
Responsibilities
- Assist users with hardware/software troubleshooting and installation
- Provide first-level technical support via phone, email, and chat
- Document and resolve technical issues using ticketing systems
- Deploy and configure desktop/laptop systems
- Monitor network performance and security protocols
- Collaborate with senior engineers on complex issues
- Participate in continuous skills development workshops
Qualifications
- High school diploma or equivalent required
- Eagerness to learn technical skills (no experience necessary)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer literacy (Windows/Mac OS)
- Ability to work in fast-paced environments
- CompTIA A+ certification preferred (not required)