Job Description
Join our dynamic team as an IT Support Trainee in Kansas City, MO! We're urgently seeking motivated individuals to launch their careers in technology through our comprehensive training program. No prior experience required – just a passion for learning and problem-solving. You'll gain hands-on experience with network administration, hardware troubleshooting, and cybersecurity best practices while working alongside industry experts. This full-time position includes competitive compensation, benefits, and clear pathways to advancement. Apply today and transform your future in IT!
Responsibilities
- Install, configure, and maintain computer hardware, software, and peripherals
- Diagnose and resolve technical issues via phone, email, and in-person support
- Document IT processes and maintain accurate incident logs
- Assist with network security protocols and data backup procedures
- Provide end-user training on new systems and applications
- Collaborate with senior technicians on complex infrastructure projects
- Adhere to ITIL best practices for service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of operating systems (Windows, macOS)
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- Willingness to obtain CompTIA A+ certification during employment
- Valid driver's license for occasional off-site support
- Passion for continuous learning and technology trends
- Ability to lift 20 lbs for equipment maintenance