Job Description
Launch your IT career with our comprehensive trainee program! TechAdvance Solutions is seeking motivated individuals with no prior experience to join our Baltimore-based IT Support team. You'll receive hands-on training in network administration, hardware troubleshooting, and cybersecurity fundamentals while working alongside industry experts. Our 6-month mentorship program includes paid certifications, flexible learning schedules, and a clear path to full-time employment. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values growth and innovation.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person assistance
- Install, configure, and maintain desktop hardware/software systems
- Monitor network performance and escalate critical issues to senior engineers
- Document technical processes and maintain support ticket systems
- Participate in cybersecurity awareness training and best practices
- Assist with user onboarding and equipment inventory management
- Collaborate with cross-functional teams on IT projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows OS
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Ability to work independently and in team environments
- Willingness to obtain CompTIA A+ certification within first year
- Valid driver's license for occasional off-site support
- Passion for technology and continuous learning