Job Description
Launch your tech career with Oakland Tech Solutions' premier IT Support Trainee program! We're seeking motivated individuals with zero prior experience to join our dynamic team. This comprehensive 6-month training program combines hands-on mentorship, certified curriculum, and real-world deployment opportunities. You'll master enterprise systems, network troubleshooting, and cybersecurity fundamentals while receiving industry-recognized certifications. Our inclusive culture fosters growth through structured learning paths and dedicated career coaches.
Why join us?
- 100% tuition-covered training with CompTIA A+ certification
- Guaranteed full-time position post-program
- Health/dental/vision benefits from Day 1
- Equity opportunities for top performers
Responsibilities
- Deploy and configure desktop/laptop hardware and peripherals
- Resolve Tier 1 help desk tickets via ticketing systems
- Execute system backups and disaster recovery procedures
- Document technical processes in knowledge base
- Assist with network monitoring and basic firewall management
- Conduct user training on productivity software
- Collaborate with senior engineers on complex incidents
Qualifications
- High school diploma or equivalent (degree preferred)
- Proficiency with Microsoft Office and internet navigation
- Basic understanding of computer components (RAM, CPU, HDD)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to lift 30lbs and work flexible hours
- Valid California driver's license (for site visits)
- Passionate about continuous learning in tech