Job Description
Join our award-winning IT support team in Scottsdale! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As an employee, you'll receive a fully equipped laptop, dual monitors, and all necessary tools to excel in your role. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on innovation and growth. Apply today to become part of our dynamic tech family!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems with provided equipment
- Manage user accounts, permissions, and access control systems
- Document all support tickets using ITIL-compliant software
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct system maintenance, updates, and security patches
- Deliver on-site support for critical business systems as needed
Qualifications
- 2+ years of experience in desktop support or help desk environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to lift 30 lbs and work with provided equipment
- Valid Arizona driver's license (for occasional on-site visits)