Job Description
Are you looking to kickstart a career in Information Technology? Apex Tech Solutions is seeking a motivated and eager Help Desk Support Specialist to join our growing team in the heart of Jersey City, NJ.
The Role: We are looking for passionate individuals who are ready to learn. This is an entry-level opportunity designed for candidates with little to no formal IT experience. We provide comprehensive on-the-job training, mentorship, and a clear path for career advancement in the tech industry.
Why Join Us?
- Competitive starting salary and comprehensive benefits package.
- On-site training and professional development opportunities.
- Collaborative and inclusive work environment in Jersey City.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Manage and resolve incoming IT service tickets in our support system.
- Assist with network connectivity and basic system configuration.
- Document technical issues and resolutions in the knowledge base.
- Conduct user training sessions on new software and tools.
Qualifications
- No prior IT experience required; entry-level candidates are encouraged to apply.
- High school diploma or equivalent (Associate's degree preferred).
- Basic computer literacy (proficiency in Microsoft Office Suite).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team environment and adapt to a fast-paced setting.