Job Description
Join our dynamic team as an IT Support Trainee in Durham, NC and launch your career in technology! We're seeking motivated individuals passionate about learning and problem-solving. No prior experience required – we provide comprehensive training to transform you into a skilled IT professional. Work with cutting-edge technologies while supporting local businesses and gaining hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy a collaborative environment with mentorship opportunities and clear career progression paths.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on infrastructure projects
- Participate in ongoing training and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer systems and networking concepts
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Valid driver's license (for occasional off-site support)