Job Description
Join our award-winning IT team at TechSolutions Inc. as a Help Desk Support Specialist in Atlanta! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise client base. This hybrid role combines remote flexibility with collaborative office work in our downtown Atlanta hub. Enjoy comprehensive benefits, professional development stipends, and a culture that celebrates innovation and work-life balance.
What We Offer:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off + 12 company holidays
- Tuition reimbursement program
- MacBook Pro and ergonomic home office setup
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for 500+ end-users
- Diagnose and resolve hardware/software issues including Windows/macOS, Office 365, and cloud applications
- Manage Active Directory accounts and group policies with minimal supervision
- Document all tickets in ServiceNow with detailed resolution steps
- Collaborate with network and security teams on escalated incidents
- Deploy and maintain standardized imaging for new employee onboarding
- Conduct quarterly technology training workshops
- Monitor system health using SolarWinds and Zenmonitor
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+ or similar certification required (Network+ preferred)
- Proficiency in Microsoft 365 administration and Azure AD
- Experience with ticketing systems (ServiceNow/Jira)
- Strong written/verbal communication skills
- Ability to lift 15lbs for equipment handling
- Valid Georgia driver's license for occasional site visits
- BS in Computer Science or equivalent experience