Job Description
Are you ready to launch a rewarding career in the dynamic world of Information Technology? TechHorizon Solutions is currently urgently hiring IT Support Trainees in Minneapolis, MN. We are looking for passionate, tech-savvy individuals who want to learn, grow, and build a future in technical support.
As an IT Support Trainee, you will be immersed in a supportive learning environment designed to fast-track your professional development. You will work alongside experienced engineers, gaining real-world experience in troubleshooting, network administration, and customer service. This is an excellent opportunity for recent graduates or career changers looking to enter the IT field.
Why Apply?
- Accelerated Learning Path: Structured mentorship and training program.
- Career Growth: Clear trajectory from Trainee to Junior Engineer.
- Modern Tech Stack: Work with the latest hardware and software tools.
Don't miss your chance to join a top-tier team in the heart of the Twin Cities. Apply today and start your journey in IT support!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person for hardware and software issues.
- Assist in the installation, configuration, and maintenance of desktops, laptops, and peripherals.
- Monitor and troubleshoot network connectivity issues to ensure minimal downtime.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Collaborate with senior IT staff on system upgrades and software deployments.
- Perform routine hardware checks and inventory management for IT assets.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in Computer Science or related field is a plus.
- Basic understanding of computer operating systems (Windows, macOS) and networking concepts.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills to interact with diverse users.
- Eagerness to learn new technologies and adapt to a fast-paced environment.
- Valid driver's license is preferred for occasional on-site support.