Job Description
Launch Your IT Career with Our Urgent Hiring Program
We are looking for motivated IT Support Trainees to join our growing team in Kansas City, MO. This is a unique opportunity for individuals eager to break into the technology sector with a structured training program and mentorship from industry experts.
As an IT Support Trainee, you will gain hands-on experience in troubleshooting, network administration, and user support while earning a competitive salary. Don't let a lack of experience hold you back—our team is ready to teach you the skills you need to succeed.
Why Apply?
- Comprehensive Training: Learn from the best with a paid onboarding program.
- Career Growth: Clear path from Trainee to System Administrator or Help Desk Specialist.
- Modern Environment: Work with cutting-edge technology and cloud solutions.
Apply today to start your journey in IT!
Responsibilities
- Provide first-level technical support to internal employees via phone, email, and ticketing systems.
- Install, configure, and troubleshoot hardware peripherals (printers, laptops) and software applications.
- Assist in the maintenance and monitoring of local area networks (LAN) and wide area networks (WAN).
- Document technical issues, resolutions, and user feedback in the knowledge base.
- Respond to help desk requests in a timely and professional manner.
- Collaborate with senior IT staff to implement system upgrades and security patches.
- Conduct basic security awareness training for new staff members.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or Computer Science is a plus.
- Basic familiarity with Microsoft Windows operating systems and Microsoft Office Suite.
- Strong problem-solving skills and the ability to diagnose technical issues logically.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Customer-focused attitude with a willingness to learn.
- Ability to work flexible hours, including occasional on-call rotation.