Job Description
Are you ready to launch a successful career in Information Technology? TechNova Solutions is seeking a dedicated IT Support Trainee to join our growing team in Jacksonville, FL. This is an exceptional opportunity for recent graduates or career changers to receive hands-on training, mentorship, and exposure to cutting-edge enterprise technology.
In this role, you will work closely with senior IT professionals to provide top-tier technical support, manage network infrastructure, and ensure our systems run smoothly. We offer a comprehensive training program designed to fast-track your growth into a fully certified IT Support Specialist.
Why Join TechNova?
- Hands-on training with industry-leading hardware and software.
- Career advancement opportunities within a fast-paced tech environment.
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
Take the first step towards your future in tech today!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person troubleshooting.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Monitor system performance and troubleshoot network connectivity problems.
- Document technical issues, resolutions, and asset inventory in the ticketing system.
- Collaborate with senior IT staff to implement ITIL best practices and improve service delivery.
- Support virtual desktop infrastructure (VDI) and remote access solutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Familiarity with Microsoft Windows 10/11 and macOS operating systems.
- Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills with a focus on customer service.
- Ability to work independently as well as part of a collaborative team.
- CompTIA A+ certification is a plus but not required.