Job Description
Join our dynamic team as a Help Desk Support Specialist in Indianapolis! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues efficiently. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Apply today to become a key player in our IT support operations!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network, security, and system malfunctions
- Document incidents, resolutions, and asset updates in ITSM systems
- Train users on software applications and best practices
- Collaborate with senior technicians on complex escalations
- Monitor system health and proactively address potential issues
- Contribute to IT process improvements and knowledge base articles
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Experience with ITSM tools (ServiceNow, Jira, etc.)
- Ability to work independently and prioritize tasks
- Valid Indiana driver's license preferred