Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! Innovatech Solutions is seeking motivated individuals passionate about learning and problem-solving. This direct-hire trainee position offers comprehensive training in hardware/software troubleshooting, network administration, and cybersecurity fundamentals. You'll work alongside certified professionals in a collaborative environment while developing essential technical and customer service skills. Our program includes mentorship, hands-on experience with cutting-edge systems, and a clear career progression path. If you're ready to transform your technical aptitude into a professional IT career, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain desktop/laptop systems
- Provide Tier 1 customer support via phone, email, and chat
- Assist with network infrastructure monitoring and maintenance
- Document technical issues and solutions in ticketing systems
- Participate in cybersecurity awareness initiatives
- Collaborate with senior IT staff on complex projects
- Complete certification training programs (CompTIA A+, etc.)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/Mac operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service orientation with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Pass background check and drug screening