Job Description
Are you ready to launch a successful career in Information Technology? Apex Tech Solutions is actively recruiting a dedicated IT Support Trainee to join our innovative team in Irvine, CA.
This is a premier opportunity for recent graduates or career changers looking to gain hands-on experience in a high-growth environment. You will be mentored by industry experts and exposed to a wide range of technologies, from cloud infrastructure to cybersecurity protocols.
At Apex Tech, we believe in fostering talent from within. If you are eager to learn and committed to excellence, we want to hear from you.
Responsibilities
- Provide exceptional first-level technical support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and peripheral issues for desktops, laptops, and mobile devices.
- Assist in the deployment, configuration, and maintenance of network printers and AV equipment.
- Log and manage IT service tickets accurately within our ticketing system (e.g., Jira, ServiceNow).
- Learn and implement best practices for network security, data privacy, and system backups.
- Conduct routine system audits and hardware inventory checks to ensure compliance.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent experience).
- Familiarity with Microsoft Windows and macOS operating systems.
- Basic understanding of networking concepts, IP addressing, and hardware components.
- Strong analytical thinking and problem-solving abilities.
- Excellent interpersonal communication skills with a focus on customer service.
- Self-motivated individual with a proactive attitude toward professional development.