Job Description
Are you ready to launch your career in Information Technology? Global Tech Solutions is currently seeking a dedicated IT Support Trainee to join our dynamic team in Henderson, Nevada.
As an IT Support Trainee, you will receive comprehensive on-the-job training to become a proficient Help Desk Specialist. We are looking for individuals with a passion for technology, strong problem-solving skills, and a desire to learn. This is an excellent opportunity to gain hands-on experience in a fast-paced corporate environment and build a solid foundation for your future in IT.
Why Join Our Team?
- Career Growth: Structured training program designed to fast-track your IT career.
- Competitive Pay: Attractive starting salary with opportunities for rapid advancement.
- Modern Environment: Work with cutting-edge technology and a supportive team.
Key Responsibilities:
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person interactions.
- Diagnose and resolve hardware, software, and peripheral issues efficiently.
- Assist in the deployment and configuration of new workstations, laptops, and printers.
- Troubleshoot network connectivity problems and maintain local area network (LAN) integrity.
- Document all technical issues, resolutions, and customer feedback in the helpdesk ticketing system.
- Collaborate with senior IT engineers to learn advanced troubleshooting methodologies.
- Maintain accurate computer inventory and asset tagging records.
Qualifications:
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Basic understanding of operating systems (Windows and macOS) and hardware components.
- Strong interpersonal and communication skills with the ability to explain technical concepts clearly.
- Excellent problem-solving abilities and a logical approach to technical issues.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) during employment.
- Ability to work flexible hours, including some evenings or weekends as needed.
Apply today and take the first step towards a rewarding career in IT!