Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide essential technical support. This immediate hire position offers hands-on training in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy a collaborative environment where you'll gain real-world experience while working alongside industry professionals. Benefits include paid certifications, flexible scheduling, and clear growth pathways to senior roles.
Why TechSolutions Tulsa?
• Industry-leading onboarding program
• Mentorship from certified engineers
• Modern tech stack including cloud platforms
• Culture of innovation and continuous learning
Responsibilities
- Provide first-line technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network administration tasks including router/switch maintenance
- Create and maintain documentation for IT procedures and knowledge base
- Collaborate with senior team members on system upgrades and security patches
- Monitor system performance and escalate critical issues appropriately
- Participate in after-hours on-call rotation (rotational basis)
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service aptitude
- Ability to lift 30 lbs and work in server environments
- CompTIA A+ certification or equivalent knowledge (training provided)
- Valid driver's license and reliable transportation
- Must pass background check and drug screening