Job Description
Are you eager to launch a successful career in Information Technology? Apex Tech Solutions is currently seeking a motivated IT Support Trainee to join our growing team in Jacksonville, FL. We provide a comprehensive training program designed to bridge the gap between academic knowledge and professional IT support skills. If you are a quick learner with a passion for technology, this is the perfect opportunity to gain hands-on experience in a fast-paced corporate environment.
As an IT Support Trainee, you will work under the mentorship of senior technicians to resolve technical issues, maintain network infrastructure, and ensure our systems run smoothly. We value curiosity and dedication, offering a clear career progression path for those ready to excel.
Why Join Us?
- On-the-Job Training: Mentorship from certified IT professionals.
- Career Growth: Potential for rapid advancement to System Administrator or Network Engineer roles.
- Modern Environment: Work with cutting-edge hardware and software.
- Competitive Pay: Comprehensive benefits package included.
Responsibilities
- Provide Tier 1 Technical Support: Assist employees via phone, email, and in-person with hardware, software, and network troubleshooting.
- Hardware & Software Deployment: Assist in the installation, configuration, and setup of workstations, printers, and mobile devices.
- Ticket Management: Log, track, and manage IT service tickets using our ticketing system (e.g., ServiceNow) to ensure timely resolution.
- Network Maintenance: Perform routine checks on local area networks (LAN) and wide area networks (WAN) to ensure connectivity.
- User Education: Conduct basic training sessions for staff on new software tools and security best practices.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- Technical Skills: Basic understanding of computer components (CPU, RAM, Storage) and operating systems (Windows, macOS).
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve technical issues efficiently.
- Communication: Excellent verbal and written communication skills with a customer-service oriented attitude.
- Availability: Ability to work flexible hours, including occasional evening or weekend shifts during critical deployments.