Job Description
Immediate Opportunity: Launch Your IT Career in Saint Paul!
Join TechNova Solutions as an IT Support Trainee and jumpstart your career in technology. We're seeking motivated individuals eager to grow in a dynamic environment where your passion for problem-solving meets real-world challenges. This paid training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time IT support role within 6 months.
Our Saint Paul headquarters offers collaborative workspace culture, cutting-edge technology resources, and career advancement opportunities. Perfect for recent graduates or career changers with technical aptitude – no prior experience required!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS operating systems
- Manage helpdesk ticket systems and document resolutions
- Assist with onboarding new employees and device setups
- Participate in cybersecurity awareness training and best practices
- Collaborate with senior engineers on infrastructure projects
- Document processes and create technical knowledge base articles
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software components
- Strong problem-solving and critical thinking abilities
- Excellent verbal/written communication skills
- Ability to learn quickly and adapt to new technologies
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional equipment transport)
- CompTIA A+ or similar certification (optional but beneficial)